What we do
When something goes wrong, most organizations move too quickly to “fix it” and not nearly deep enough to understand it. Veil exists in that gap. Our investigations are built to answer three questions with absolute clarity: What happened? Why did it happen? And what must change so it doesn’t happen again?
We approach every incident—whether operational, safety‑related, continuity‑breaking, or organizational- as a system failure, not just a moment in time. That means we look at human factors, procedures, training, leadership, environment, and constraints together, not in isolation. The result is a defensible picture of reality that leadership can act on without guesswork.
Veil’s work doesn’t end with the report. We translate findings into practical corrective actions, implementation priorities, and decision‑ready briefings. You don’t get a binder that dies on a shelf—you get a roadmap that leadership can actually use to change how the organization operates.
When you bring Veil in after an incident, you’re not just asking what went wrong. You’re investing in making sure it doesn’t happen the same way twice.
Typical triggers to call Veil:
- A serious incident or near miss that exposed deeper weaknesses
- Conflicting internal narratives about what “really” happened
- Leadership needing a neutral, disciplined outside view
- Regulatory, board, or stakeholder pressure for a credible investigation